Return Policy:
At Smith and Jones Bible Publishers, we want to be sure that you are a satisfied customer, and we want to treat you as our brother or sister in Christ. If we made a mistake on your order or if a defective or damaged product is received (and if proof of the mistake or defect is received), we will replace your item and pay for any applicable return shipping as soon as possible.
***If you experience a problem of any kind with your order, shipment, or any item received, PLEASE CALL at 1-231-649-1588 OR EMAIL US at [email protected] as soon as possible so that we may provide you with excellent, caring customer service and a speedy resolution. If you believe you have received defective merchandise, please email us photos of the item that will be reviewed by our staff.
If for any reason you are not satisfied with a non-damaged, non-defective, non-imprinted product you have received, you have Fourteen (14) days to contact us by phone or email to notify us of the return and to verify the correct Return Address. Returnable items still in new condition are eligible for an exchange or refund (minus original shipping charges). The customer is responsible for all return shipping charges to the original shipping origin, but will receive a full 100% refund or exchange credit of the original purchase price of the item they purchased. It is recommended to return authorized items via a traceable method and to provide the tracking information to our customer service department. Refunds are typically processed within Five (5) business days of receipt on items received in new and satisfactory condition. Tracking information on returned shipments can expedite this process.
Please Note: Items returned a.) without proper notification to Smith and Jones Bible Publishers, b.) without an Authorization Code or Return Instructions, c.) to the wrong address, d.) Items marked as “Non-Returnable” or deemed Non-Returnable by Smith and Jones Bible Publishers Staff, or e.) not adhering to this return policy in any other way are not eligible for refund or exchange and, with your hopeful understanding, no refund or exchange will be issued on such returns. We greatly value your business and appreciate your understanding regarding this policy.
Cancellation and Order Change Policy:
At Smith and Jones Bible Publishers, we are committed to extremely fast order processing and shipping times. For this reason, once an order has been placed and paid for with a credit/debit card, the order cannot be cancelled or changed in any way. We cannot make any exceptions to this policy as all orders are immediately processed by our fulfillment partners and cannot be cancelled or altered once submitted. For this reason, we encourage customers to double check their orders for accuracy before completion.