Return Policy

At Smith & Jones Bible Publishers, our goal is to provide exceptional products and Christlike customer service. We stand behind the quality of our Bibles and are committed to resolving any issues in a fair and timely way.
If a problem arises with an order, please contact us so we can assist you promptly.

Phone: 1-231-649-1588
Email: [email protected]

1. Reporting Issues & Contact Requirements

If you experience any defect, damage, mistake, or shipment concern, please notify us as soon as possible.
Photos of any defect or damage are required so our team can review the issue and provide next steps.

2. Transit Damage Policy

If your Bible arrives damaged during shipping, you must notify us within 7 calendar days of delivery.
Photos of both the damaged Bible and the packaging are required so we can file a claim with UPS.

Once approved, we will provide a prepaid return label.
Replacements are issued only after the damaged Bible has been returned and inspected.
Refunds for damaged items are only provided if replacement stock is unavailable.

Please retain all original packaging until the claim is resolved, as UPS may require inspection.

3. Defective Merchandise

If a manufacturing defect is discovered, email us with photos.
Once verified, we will issue a prepaid return label and will send a replacement Bible once the defective item has been returned.

If a replacement is not available, a refund may be issued.

4. Standard Returns for Non-Defective Items

If you are not fully satisfied with a non-imprinted, non-defective, non-damaged Bible, you may request a return within 14 days of delivery.

Requirements:

  • Item must be in new, unused, resaleable condition

  • Customer pays return shipping

  • Original shipping charges are non-refundable

  • Returns must have authorization before being sent

  • Refunds are processed within 5 business days of receiving the item

5. Personalized / Imprinted Bibles

Imprinted or personalized Bibles are non-returnable and non-refundable, except in cases of verified manufacturing error.

6. Seconds, Auction, and As-Is Bibles

All Bibles sold as “seconds,” “blemished,” “auction,” or “as-is” items are final sale and not eligible for return, refund, exchange, or replacement for any reason whatsoever, including transit damage.

These items contain known cosmetic imperfections, may show variations in condition, and may not match sample photos.

7. Unauthorized Returns

Items returned:

  • without prior notification,

  • without a return authorization code,

  • to the wrong address, or

  • in violation of this policy

are not eligible for refund or exchange.

8. Agreement to Policy

By completing your purchase, you acknowledge that you have read and agree to abide by this Return Policy.
All purchases are also governed by our Terms & Conditions, which are incorporated into the checkout agreement.